The buyer is responsible for his tickets. Reimbursement is no longer possible. Your ticket is the entrance ticket to the park / outing / event. At the entrance, the unique barcode is electronically checked with a scanner. For this check it is important that you have your tickets to hand. If your tickets are lost, you must also print them again.
Have you lost this e-mail or perhaps deleted it? Please contact us via firstname.lastname@example.org
and state your first and last name, e-mail address and order number on which you have ordered. We will then send you the ticket mail again. You will receive a response within one business day.
For some outings you can also show the tickets on your mobile, but this is different per outing. We therefore advise you to consult the FAQ page of the relevant outing or to contact them to request this. Printed tickets are always usable.